Apollo Status

Apollo

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Frontend Web Application Operational

Metrics Ingestion Operational

GraphQL API Operational

90 days ago

99.89 % uptime

Today

CLI Installer Operational

90 days ago

100.0 % uptime

Today

E-mail delivery Operational

90 days ago

100.0 % uptime

Today

Static resources Operational

Odyssey Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

CLI Installer Latency

Fetching

Past Incidents

Jun 21, 2021

No incidents reported today.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

Degraded Metrics Ingestion Partial Outage

Resolved - The incident has been resolved
Jun 18, 12:25 PDT

Monitoring - We've scaled up resources and are seeing improvements in throughput and success rates. We'll continue to monitor the situation
Jun 18, 12:13 PDT

Investigating - We're experiencing a high degree of latency with metrics ingestion and are investigating the issue
Jun 18, 12:00 PDT

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

Outage in our api and metrics ingress

Resolved - This incident has been resolved.
Jun 14, 10:45 PDT

Monitoring - We have corrected the configuration and are monitoring to make sure that everything stays okay.
Jun 14, 10:20 PDT

Identified - We have identified a misconfiguration in our node pools that is causing our pods to be unschedulable.
Working on mitigating the issue.
Jun 14, 10:07 PDT

Investigating - We are currently investigating this issue.
Jun 14, 10:01 PDT

Slow API Response Times

Resolved - This incident has been resolved.
Jun 14, 06:15 PDT

Monitoring - We are monitoring the situation but the graphql API response times are back to normal levels currently.
Jun 14, 05:41 PDT

Investigating - We are currently seeing elevated lag in our API. We are investigating the issue and will update once we know more.
Jun 14, 04:29 PDT

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

Disaster Recovery Test

Completed - The disaster recovery test has been completed. There has been no data loss, though there was an elevated rate of 5xx traffic, particularly through metrics ingestion, which should not result in data loss due to retries within the usage reporting client. Please reach out to support@apollographql.com if you notice any interruptions to traffic or operations outside of the norm. Happy Thursday!
Jun 10, 11:25 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 10:10 PDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 10, 10:08 PDT

Scheduled - Beginning at 10:30am Pacific, we will be performing a disaster recovery test for Apollo cloud systems. We believe that this test will not cause major downtime, though it is likely to cause higher latency and error rates than normal. We will update our status page as the situation evolves to inform as to our progress as well as any unexpected results.
Jun 10, 10:08 PDT

Jun 9, 2021

SSO Enterprise Sign In: Infinitely Redirecting to...Blank Page.

Resolved - As always, we appreciate your patience, especially today.
Jun 9, 14:39 PDT

Monitoring - We have been able to ship a fix on our end which works around this issue without impacting clients, and while keeping all security best practices in place. We are doing more extensive QA this time around to make sure we aren't going to be opening this ticket back up again today. We will update again in about 15-20 minutes and hopefully close at that time.
Jun 9, 14:25 PDT

Update - We are continuing to investigate this issue.
Jun 9, 14:00 PDT

Investigating - We are seeing that the new configuration put in place by our third party vendor is in fact resulting in folks getting further through the login process, but ultimately ending up on a blank page.

NOTE: The very simple workaround here, is that after you make it to this blank page of doom, simply head to https://studio.apollographql.com

We will update again in 20 minutes as we are re-escalating to our provider.

Follow up to: https://status.apollographql.com/incidents/8qjt1fy53gbd
Jun 9, 12:39 PDT

SSO Enterprise Sign In: Infinitely Redirecting to...SSO Sign In.

Resolved - Thanks as always for the patience folks!
Jun 9, 12:39 PDT

Monitoring - We have successfully worked out a configuration change with our third party provider which appears to have resolved this issue. We will monitor for about 20 minutes and then close if no new reports of issues come in.
Jun 9, 12:20 PDT

Update - We are continuing to investigate this issue.
Jun 9, 12:10 PDT

Identified - We have identified/provided a reliable work-around for our SSO users by tweaking some configuration in our provider:

- Try to log in via Enterprise SSO
- Enter your email
- A blank page will pop up
- Go back to Studio, then click Enterprise SSO
- This should take you to your vendor login and from here you should be able to log into Studio from there
Jun 9, 09:49 PDT

Update - We are continuing to investigate this issue.
Jun 9, 09:30 PDT

Update - We are continuing to investigate this issue. We have escalated this to our identity provider's support.
Jun 9, 08:50 PDT

Update - We are continuing to investigate this issue.
Jun 9, 08:29 PDT

Update - We are continuing to investigate this issue.
Jun 9, 08:13 PDT

Update - We are continuing to investigate this issue. We have been able to login sporadically using the SSO feature. As such, we're labelling this "degraded" as of now. We will update again in about 15 minutes.
Jun 9, 07:49 PDT

Update - We have backfilled our original message to represent when we first learned of this incident based on support tickets. Hopefully this helps others who have been having trouble logging in and wondering what's going on.
Jun 9, 07:32 PDT

Investigating - We are currently investigating an issue with our SSO Enterprise sign in, where attempting to login, redirects users to log in, infinitely. We are working with our third party SSO authentication provider to pin point where this issue is coming from and will keep everyone updated roughly every fifteen minutes.

Thanks as always for your patience.
Jun 9, 05:43 PDT

Slow API Response Times, Metrics Delayed

Resolved - Thanks as always for your patience folks!
Jun 9, 11:53 PDT

Monitoring - We have identified an errant migration which caused locking on our database, thus causing many requests to stall. We are in the process of monitoring response times. We will update again in 15 minutes, and close this incident at that time if able.
Jun 9, 11:33 PDT

Investigating - We are currently seeing elevated lag in our API and in our metrics. We are investigating the issue and will update once we know more.
Jun 9, 11:03 PDT

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Apollo

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