Post Mortem Root Cause Investigation
Scheduled Maintenance Report for Apollo
Update
We were able to reproduce our issues, collect all of the telemetry and crash data we needed, and we had 0 downtime for our customers during this period.

As always, your patience is appreciated!
Posted Aug 31, 2021 - 02:54 PDT
Completed
The scheduled maintenance has been completed.
Posted Aug 31, 2021 - 02:00 PDT
Update
Test is progressing without interruption to our service.
Posted Aug 31, 2021 - 00:06 PDT
Update
We've extended our window to allow for this test to wrap up. We've seen no delays for users of the API and everything is operating normally.
Posted Aug 30, 2021 - 22:17 PDT
Update
So far everything is going as planned, and no negative impacts have presented themselves for our users.

Our main update is that our progress at reproducing our previous symptoms is much slower than we had planned on. We may have to extend our cautionary window.

Again, no negative impacts for users have been detected.

As always, we appreciate your patience.
Posted Aug 30, 2021 - 21:09 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 30, 2021 - 20:01 PDT
Scheduled
As follow up from our outage last week, we are conducting a series of tests to help confirm the root cause of our problems.

We have set up our system in such a way that there will be no data loss, and should be no impact to users whatsoever. However, as with any large systems test, it's always best to be prudent.

If there are any questions from this, please feel free to contact support.

As always, your patience is greatly appreciated!
Posted Aug 26, 2021 - 15:11 PDT
This scheduled maintenance affected: GraphQL API.