At the same time, we have seen our own monitors return to non-triggered states. We will continue to monitor for the next 15 minutes and then declare this Resolved.
While Cloud Routers were impacted throughout the incident, the Studio UI impact was during two distinct periods: Nov 18 11:52 am – Nov 18, 12:10 pm UTC (18 minutes) and again from Nov 18, 12:51 pm – Nov 18, 1:09 pm UTC (another 18 minutes). Studio UI was otherwise available in times outside of that range.
Posted Nov 18, 2025 - 15:02 UTC
Update
At this time, our monitors indicate that only Cloud Routers hosted on Apollo infrastructure are impacted as a result of an upstream service provider incident.
Studio UI has already recovered. Beyond these two impacted services, there has been no impact to APIs (including Uplink).
Posted Nov 18, 2025 - 14:44 UTC
Update
We're continuing the monitor the affected services while the upstream provider remediates the issue.
Posted Nov 18, 2025 - 13:33 UTC
Monitoring
Our DNS provider has provided an update:
"The issue has been identified and a fix is being implemented."
We will be monitoring for recovery of our systems.
Posted Nov 18, 2025 - 13:15 UTC
Investigating
We're experiencing elevates error rates due to an upstream DNS provider major incident.
Posted Nov 18, 2025 - 12:48 UTC
This incident affected: Studio UI and Cloud Routing.