Inaccessible Cloud Router deployments

Incident Report for Apollo Graph, Inc.

Resolved

The Cloud Routers that were affected had been deleted by our users and not cleaned up, which threw alerts during our update task. All traffic for running Cloud Routers was still served during this period and new Cloud Routers were able to be created, so this was a bug in our monitoring and had no real user impact. Thanks for your patience with this new product!

Posted Nov 09, 2022 - 06:36 PST

Update

We are continuing to investigate the issue and will have another update in 30 minutes or less.

Posted Nov 09, 2022 - 06:11 PST

Investigating

We are currently investigating an incident which prevents some previously-deployed Cloud Routers from being accessed. Newly created Cloud Router deployments are working correctly. We will provide more updates as soon as they are available.

Posted Nov 09, 2022 - 05:25 PST

This incident affected: Cloud Routing.